In what ways can digital transformation influence a company's operational efficiency and decision-making processes, and what metrics should be used to measure its success?
How does digital transformation impact the customer experience, and what technologies or approaches can businesses employ to enhance customer engagement and satisfaction?
What are the key challenges organizations face when implementing digital transformation strategies, and how can they overcome these obstacles to ensure a successful transition?
3. **What role does organizational culture play in the success of digital transformation initiatives, and how can leadership foster a culture that embraces change and innovation?
2. **How does digital transformation impact the customer experience, and what strategies can companies employ to leverage digital tools for enhanced customer engagement and satisfaction?